POLICY
Return & Refund Policy
Effective date: 26 August 2026
This policy explains how cancellations, returns, and refunds are handled for Vizcara Media services.
1. Service Scope
Our services are tailored, digital, and project-based. Deliverables, timelines, and fees are confirmed before work begins.
2. Cancellations
Cancellation requests must be submitted in writing. Work completed before a cancellation request remains payable.
3. Refund Eligibility
Refunds may be considered only where required by applicable law or when expressly stated in your written service agreement.
4. Deposits & Completed Work
Deposits reserve production time and are generally non-refundable. Fees for approved or completed work are non-refundable.
5. Requesting a Review
If you have a concern about a charge or deliverable, contact us promptly so we can review the matter in good faith.
6. Contact
For return or refund questions, email hello@vizcaramedia.com or call +639177094445.